Student
Information
Training > Student
Information
Recognition of Prior Learning | Fees
and Charges | Cancellation
and Refunds | Complaints and Appeals | Privacy
Policy | Access
and Equity | Equal Opportunity | Flexible Learning
and Assessment | Language, Literacy and Numeracy Policy | Student
Individual Needs | Induction & Orientation | Welfare
and Guidance Services | Discipline | Racial Harassment | Disability Discrimination
Recognition of Prior Learning
In appropriate cases, Deanmac will credit students, who believe
they have achieved the required outcomes of a course, or module,
subject to their claim being substantiated with evidence of
prior learning or training.
The evidence required to prove prior learning may include:
- Direct evidence of training, provided by means of a certified
copy of a certificate of attainment or qualification issued
by a Registered Training Organization.
- Indirect evidence where the student cannot produce direct
evidence of prior learning. This will require written evidence,
demonstrating how the assessment criteria have been met,
or the application for a challenge test.
A fee may be applied for assessment or recognition of prior
learning.
Fees and Charges
All fees relating to the delivery of courses will be invoiced
to the student or client on completion of delivery of the course
or module.
Cancellation and Refunds
If you wish to postpone your attendance to a later course,
or wish to substitute another person, notification must be
received at least eleven working days prior to the commencement
of the course.
Cancellation within ten working days will incur a cancellation
fee of 50% of the course fee. The full fee will be charged
if cancellation
is received less than 2 working days prior to the course commencement.
Complaints and Appeals
Deanmac has an established process for the hearing and resolution
of complaints, or appeals for re-assessment by students. When
a complaint has been notified, all circumstances of the complaint
will be investigated and reviewed. If a student believes that
the assessment process was not conducted in a fair and equitable
manner, the student may appeal and request re-assessment as
provided for within the company’s procedures.
Privacy Policy
Deanmac Emergency Services is bound by the National Privacy
Principles, under the Privacy Amendment (Private Sector Act)
2000.
Any personal information disclosed by you will only be used
for the purpose of identification, and confirming your participation
in, and recording of, your participation in training. This
information may be conveyed to the Australian Vocational Education
and Training Management Information Statistical Standard (AVETMISS),
as required under the AQTF Standards 2001.
If applicable, financial information disclosed by you will
only be used for the transaction to which it relates. No personal
details will be provided to any other individual or organization,
and access to this information
is restricted to the company’s training administration
staff.
Access and Equity
Deanmac Emergency Services is committed to the provision of
access and equity to all personnel receiving, or presenting
training and other services.
Equal Opportunity
Deanmac recognises the rights of individuals and groups to
be free from discrimination and harassment on the grounds of
sex, marital status, pregnancy, sexuality, race, disability
and political or religious beliefs.
All students will be enrolled in an ethical and responsible
manner, consistent with the requirements of the curriculum,
or training course to be presented.
The company will ensure that participant’s selection
complies with equal opportunity and equity and diversity policies
and legislation.
All staff shall take reasonable steps to identify and eliminate
unlawful discrimination (direct, indirect and systemic) from
its facilities and practices in order to promote equality of
opportunity for all staff and students.
Flexible Learning and Assessment
Deanmac recognises that students may have individual needs
in the methodology of learning and assessment. In each case
where a student has requested an alternative method of learning
and/or assessment, an agreed method of delivery will be established,
in consultation with the student and Deanmac Emergency Services.
Language, Literacy and Numeracy Policy
On commencement of all training, a basic Language, Literacy
and Numeracy assessment will be undertaken, for the purpose
of identifying special needs of the individual.
Where necessary adjustments will be made to
the delivery and assessment methodologies, to suit the needs
of the individual.
Student Individual Needs
Deanmac will make every reasonable effort to make provision
for language, literacy and numeracy assessments for individual
students, should the need arise.
Induction & Orientation
On commencement of all training programs, a prescribed process
of induction will be implemented in accordance with established
Deanmac procedures.
Welfare and Guidance Services
Deanmac will assist students in accessing guidance, where
an issue of student welfare requires a service outside the
scope
provided by the company.
Discipline
A clear and effective discipline policy is fundamental in
achieving efficiency, safety and sound student/trainer relations.
Disciplinary actions are only necessary where the initial counselling
of a student/trainer has been unsuccessful. Any disciplinary
actions will be implemented in accordance with established
Deanmac procedures.
Further details on all Deanmac Emergency Services Policies
and Procedures can be obtained by contacting the company.
Racial Harassment
Racial harassment can be defined as such conduct that subjects
a member of staff, or a student, to discrimination on the basis
of race, or has the
purpose, or effect of substantially interfering with an individual's
work or study performance, or creating an intimidating, hostile
or offensive work or study environment.
Racial harassment may include, but is not limited to the following:
- Verbal or written racial slurs, epithets, jokes, comments
or terms
- Repeated remarks to a person that contain racial, derogatory
or demeaning implications
- Sabotage of work or projects, when associated with other
forms of racial harassment
- Racially orientated graffiti
- Verbal, written or physical expressions of hatred due to
race
- Display or distribution of racially oppressive or demeaning
objects, pictures, literature, magazines, cartoons, posters
or images
- Harassment involving objects or items historically or
stereotypically associated with race
- Unwelcome physical contact, close physical proximity or
looks when associated with other forms of racial harassment
Disability Discrimination
Under the Commonwealth Disability Discrimination Act 1992,
disability means: total or partial loss of a person's bodily
or mental functions; or total or partial loss of a part of
the body; or the presence in the body of organisms capable
of causing disease or illness; or the malfunction, malformation
or disfigurement of a part of a person's body; or a disorder
or malfunction that results in a person learning differently
from a person without the disorder or malfunction; or a disorder,
illness, or disease that affects a person's thought processes,
perception of reality, emotions or judgment, or that results
in disturbed behaviour; and includes a disability that: presently
exists; or previously existed but no longer exists; or may
exist in the future; or is imputed to a person.
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